Terms and Conditions:

Covid-19-Related Cancellations:

In the event of cancellations enforced by Covid-19 (lockdowns) due to government regulations, customers will be refunded the full amount (if already paid), excluding the booking fee. I collaborate with brides to find alternative dates if necessary, and the booking fee is non-refundable under any circumstances. If a new date is arranged, there is no need to pay another booking fee. In case of unavailability, alternative artists can be recommended.

Booking Numbers and Other Cancellations:

Please carefully consider and confirm your numbers at the time of booking, as no reductions will be offered for changes on the day, whether due to personal situations or unforeseen circumstances such as health pandemics, regulatory changes, health warnings, weather events, travel limitations, or venue closures. The quoted amount remains payable, either prior to or on the day, as agreed. Cancellation must be communicated in writing via email, with the complete booking fee retained for administrative reasons and potential loss of other bookings.

Cancellations within 90 days of the event will incur the full booking costs, and all booking fees are strictly non-refundable.

Parking:

Onsite parking must be provided at the getting ready location. Hotels should allocate onsite parking, and the fee will be added to the client's room bill. If hotel parking is unavailable and off-site parking fees need to be paid, these will be invoiced to the client and payment due within 5 business days.

Trials:

Trials are conducted at the Joyner home salon on Monday, Wednesday, Thursday evenings, and Sundays if necessary. All packages include 1 trial and the price will not be reduced if a trial appointment is not booked. If you require a trial for two services such as hair and makeup, and additional fee of $250 will be invoiced. Trial cancellations or rescheduling require a minimum of 48 hours notice, and re-booking is subject to availability.

Payment:

Final balance payment is due 14 days prior or on the arranged day.

Booking Fee:

Paying a non-refundable 20% booking fee signifies acknowledgment and acceptance of the stated terms and conditions. Please use your name as a reference and designate "Hair" for wedding hair or "Makeup" for wedding makeup when paying the booking fee to:

Rebecca Delaney
BSB: 084828
Acc:496392377.